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Inventory Control & Accounting Software For Furniture Retailers

Support Plans

Genesis Advantage is backed by a professional support and service team that is eager to meet your needs. Check out our industry leading support offerings.

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"A fantastic service and support team!"
Sue Brown, Wright's Furniture

"The program support has been great! The people at Genesis listen and use our ideas in the program whenever possible."
Jack Steger, Steger's Furniture

"My questions are answered quickly and correctly every time. I couldn't ask for more."
Jerry Severtson, Town & Ranch Furniture

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Genesis Support Plans

gold arrow bullet STANDARD
SUPPORT PLAN:
gold arrow bullet LIMITED
SUPPORT PLAN:
gold arrow bullet PAY-
PER-INCIDENT:
Knowledge Base Access
Get answers 24 hours a day, 7 days a week
Yes Yes Yes
Technical Support
Free support via the Online Ticketing System, phone, fax or email
Yes Yes Contact technical support as needed and prepay the incident fee.
Program Updates
Download anytime via web
Yes    

Weblink Backup
Off-site backup of your data (regularly $19.95/month)

Yes    
Webinar Discounts
Online training classes
Yes  

Notes:
The Limited Support Plan and Pay-Per-Incident option do not include program updates, however they can be purchased separately.

Faxes are given a lower priority level than phone calls and the online ticketing system.

The Leading Windows-based Software System for Furniture Retailers!
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